Please allow 5-10 business days for our production wizards to create your product before shipping. Depending on which shipping provider you choose will determine how fast you receive the item. The general shipping time is 7-15 working days. The specific shipping time is subject to the logistics company. Once the goods are shipped We will send your logistics tracking number by email, you can check the logistics tracking information of your goods through the following button:

Track Order :

Yanwen Logistics
EMS
  • We will give you a free shipping service. 

  • We are not responsible for any foreign fees, import fees, excise taxes, or duties incurred and fees will be the sole responsibility of the purchaser.

  • Orders from Upood always ship discreetly in temperature optimized packaging.

  • We currently ship to Worldwide except Africa.

  • If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a full refund or return upon reasonable proof.

  • Cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.

  • If your package is marked as delivered but can’t be found, Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our support team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! 🙂

  • Upood is not responsible for lost or stolen packages. We have no control over your package after it is handed to the carrier.

  • Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.