Frequently Asked Questions

Below you will locate solution to the most common inquiries, but If you can't discover what you're trying to find, do not hesitate to call us by means of get in touch with type, email or socials. We will be more than delighted to help!

Top Asked:

General

It takes us 3-5 business days to process an order. Our graphic handling team utilizes a lot of this time around to enhance the top quality of the image you supply us with and prepare it for manufacturing, so greater photo quality assists to guarantee faster order handling time.

We ship our mousepads internationally, so the prices are in USA Dollars (USD). Your financial institution will

instantly do the money convertion if required when you submit the settlement for your order.

Our rates do not consist of duty/tariff/VAT or any other potential fees that may be accumulated by your country’s personalizeds. You can examine the prices by contacting your regional customizeds workplace.

You may check out the Order Standing web page to find a real-time upgrade on your shipment. If you did not receive your tracking number or have no updates under our Order Condition page after 6 busness days, please contact us and we will take a better look what may have triggered the delay.

The order confirmation e-mail is automatically produced and is sent as soon as you put your order. Nevertheless, that email can obtain strained right into spam/promotions folder by the e-mail provider, please check there. If you still can not find it, probably there is a typo in the e-mail you offered us with, please contact us at [email protected]

Help With My Order

1. Pick a photo for your mousepad:

Minimum Image Size is 1920px, the greater resolution picture you provide the better the result will certainly be. For Ultra Wide mousepads, we recommend choosing a Dual Display wallpaper for printing to stay clear of chopping way too much of the information. If you excel in layout, you can make your very own picture.

If you do not have your favored picture in Ultra HD resolution – don’t stress, chances are our graphics processing team will be able to improve the high quality of your image and in worst case scenario we would certainly just call you with our worries and supply to alter the image.

2. There’s a “Browse” button over the ” Add to Cart” button on the product web page, utilize it to post your image. After posting your image a special cropping device will open where you can choose a location of your image for printing. Wait for the documents name to show up before continuing.

Although our website sustains smart phones we don’t suggest uploading pictures from your phones and tablet computers. Some smart phones minimize the resolution of the images prior to submitting. We’ll let you recognize if we got a poor high quality photo.

3. Position an order by clicking the “Add to Cart” button, after that go to your cart section an click the “CheckOut” button. Fill out your shipping and billing info and we’ll have your mousepad published and shipped to you asap!

This problem is typically the instance when the height to size ratio beween your image and the size of the mousepad you chose do not match. We have a few methods up our sleeve to make the images fit much better, but we require to see the photo to see if it is something that we can work with. Please email it to us at [email protected] together with what dimension mousepad you are attempting to fit it to, we will enjoy to have a look and see what we can do.

Shipping

Yes! We deliver to numerous nations all over the world, with exemption of select couple of nations and make certain that every computer and pc gaming enthusiast has a satisfying buying experience with us.

List of nations we ship to: USA (domestic), Canada, Australia, United Kingdom, Sweden, Portugal, Malaysia, Brazil, Mexico, Argentina, Saudi Arabia, Chile, Turkey, United Arab Emirates, New Zealand, Singapore, Greece, Spain, Israel, Cyprus, Hong Kong SAR, Bulgaria, Austria, Bangladesh, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Netherlands, Norway, Poland, Slovakia, Slovenia, South Korea, Switzerland, Thailand.

To learn the shipping cost, please input your shipping information at checkout and the system will certainly calculate it for you. It depends on the location country, dimension, density and amount of deskmats you are getting.
We deliver our items directly from our printing lab in Guangzhou, China.
The choice depends upon the destination nation. To keep shipping prices down we contrast costs in between these carriers and ship the most effective method.

High quality Warranty

Most definitely! If you find your product to be harmed or malfunctioning upon receipt, contact us instantly! Please send the item picture and the area of worry to [email protected] or utilize the contact us develop to contact us. We’ll do all we can to guarantee your ideal buying experience.
Refunds and replacements are an option if the item you got does not satisfy the quality requirements or is located to be malfunctioning. Please see our refund policy page for full information.
We deliver our items directly from our printing lab in Guangzhou, China.
The choice depends upon the destination nation. To keep shipping prices down we contrast costs in between these carriers and ship the most effective method.